Ongoing Support Agreement
An Ongoing Support Agreement ensures continuous support, maintenance, or service from a vendor or partner post-purchase.
Benefits
Ongoing support agreements ensure that customers receive continuous assistance, helping to maintain product performance, reduce downtime, and address issues promptly.
Frequently Asked Questions
What is a support and maintenance agreement?
A support and maintenance agreement is a contract between a vendor and a customer that outlines the terms for ongoing support and maintenance services.
What is the difference between a maintenance agreement and an SLA?
A maintenance agreement covers the services provided for maintaining a product, while a Service Level Agreement (SLA) specifies the performance standards and response times for those services.
What is the difference between vendor agreement and SLA?
A maintenance agreement covers the services provided for maintaining a product, while a Service Level Agreement (SLA) specifies the performance standards and response times for those services.
Key Takeaway
An Ongoing Support Agreement guarantees continuous support and service post-purchase, ensuring customers receive necessary assistance and maintenance to keep operations running smoothly.